1
Introduction — Why This Policy?
When you register or use flac, certain information reaches us. You have the right to know why we collect it, where it is stored, and whether it is ever shared with anyone.
This Privacy Policy answers those questions in plain, simple language — no complexity, no confusion. flac believes user privacy is a fundamental right, so we collect only what's necessary and keep it secure.
flac's Commitment: Your personal information is never sold or shared with advertising companies.
2
What Information Do We Collect?
Flac only collects information that is necessary to provide its services. This can be broken down into three categories:
Information You Provide Directly
- Full name, date of birth, mobile number, email address
- National ID (NID) or passport number (for KYC verification)
- Payment details (Mobile Pay/Nagad number, bank account)
- Information you provide when contacting support
Automatically Collected Information
- IP address and approximate location
- Device type, operating system, browser
- Time spent on each page of the site (Analytics)
- Login timestamps, betting history, transaction records
Information Received from Third Parties
- KYC confirmation from identity verification providers
- Transaction confirmations from payment processors
flac never stores your full bank card number or PIN. Payment details are securely held by the relevant payment gateway.
Flac uses collected data only for its stated purposes. It is never used for anything else without your permission.
- For account creation and management
- For payment processing and transaction verification
- For KYC and age verification
- For providing customer support
- To send you promotions relevant to your preferences (you may opt out at any time)
- For fraud prevention and anti-money laundering purposes
- For anonymous analytics to improve the platform
- To meet legal and regulatory obligations
You can opt out of promotional emails or SMS at any time — either through your account settings or by contacting support.
4
Where Is Your Data Stored and for How Long?
Flac's servers are hosted in internationally recognised data centres. All data is stored in encrypted form and backed up regularly.
| Data Type |
Retention Period |
Reason |
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Controls |
| KYC Documents | 5 Years | AML Obligations |
| Support Chat | 2 Years | Service Improvement |
| Analytics Data | 1 year (anonymised) | Platform Improvement |
Once the retention period expires, data is securely deleted or anonymized. Legal obligations may require us to retain certain data for longer.
5
Who is your data shared with?
Flac never sells your personal data. However, limited information is shared with trusted partners where necessary to deliver our services:
- Payment Processor: With Mobile Pay, Nagad, and others to process transactions.
- KYC Provider: With licensed third parties for identity verification.
- Game Provider: With game software providers for game operation purposes (nickname/ID only).
- Regulatory Authority: When required to maintain our licence.
- Law Enforcement: When required by a legal directive or court order.
Any data shared with third parties may only be used for its specified purpose, and those parties are bound by confidentiality agreements.
Cookies are small files stored in your browser. flac uses cookies to remember your login state, save your preferences, and analyze site performance.
- Essential Cookies: Login, security — disabling these cookies will prevent the site from functioning.
- Functional Cookies: Remembers your language preference, theme, and last visited page.
- Analytics Cookies: To understand which pages are visited most — fully anonymous.
You can manage cookies through your browser settings. However, disabling essential cookies will prevent you from logging into your account.
flac does not use advertising tracking cookies and does not share cookie data with third-party ad networks.
Flac uses multiple layers of security to protect your data — not just as a promise, but backed by real technical measures.
- 256-bit TLS/SSL encryption on all connections
- Passwords are stored as bcrypt hashes — no one can view them
- Two-Factor Authentication (2FA) Support
- Automatic alerts for suspicious login attempts
- Automatic logout after a set period of inactivity
- Regular Security Audits & Penetration Testing
If anyone contacts you by phone or message claiming to be a flac representative and asks for your password or OTP, it is a scam. flac will never ask for this.
You have certain fundamental rights over your data, and flac respects all of them. Knowing these rights will help you use flac with greater confidence.
- Right to Access: You can request to see what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate information we hold.
- Right to Erasure: Once your account is closed, you can request deletion of any data we are not legally required to retain.
- Right to Restrict Processing: You can request that we stop using your data for specific purposes.
- Right to Opt Out: You can opt out of marketing communications at any time.
- Right to Portability: You can request a copy of your data to download.
To exercise these rights support@flac.clickSend us an email or reach out via live chat.
9
Child Protection Policy
Flac is strictly not intended for anyone under 18. We do not knowingly collect any information from minors.
If we discover that a minor has registered an account, it will be closed immediately and all associated data will be deleted.
A note for parents: please ensure that younger members of your household do not access flac. If you have any concerns, contact us.
10
Third-Party Links & Services
Flac's platform integrates third-party game software (such as Evolution Gaming and Pragmatic Play), which may have their own privacy policies.
Flac carefully selects its third parties and binds them through confidentiality agreements. However, each party remains solely responsible for their own privacy practices.
11
Privacy Policy Updates
Flac may update this Privacy Policy when necessary. For significant changes, you'll be notified in advance via your registered email and in-app notifications.
The date of each update is noted at the top of this page. Continued use of flac after any changes constitutes acceptance of the revised policy.